Movin’ on Over: What to Know When Moving to Alberta

Canadians are flocking to Alberta from Ontario, British Columbia, and Maritime provinces. Are you one of them?

Let us be some of the first to say, welcome to Alberta, friend! There are many exciting adventures in store for you, but there’s also buckets of things to adjust to as well.  

One of those things might just be your energy! It’s common for newcomers to feel confused by the energy options here in Alberta. You're probably wondering how to even set up your energy and utilities in your new home. 

Don't worry, we've got you covered! We’ll walk you through the process to help get you started.


Energy in Alberta

First, let's talk about the energy market in Alberta. Unlike other provinces, the energy market in Alberta is deregulated. This means that consumers have the power to choose their energy provider, and there are many different options available. This can be both exciting and overwhelming, especially if you're new to the province. 

Moving to Alberta from Ontario or British Columbia? You may be used to having a single provider for your energy needs. In Alberta, however, you'll have the ability to choose from a variety of providers — each with their own rates and plans. 

This can be a great way to save money on your energy bills. It's important to do your research and compare options before deciding.


Fast facts: Alberta energy market 

Here’s some quick and important things to know about Alberta’s energy market: 

  • We’re an open market, meaning you can get your energy from all sorts of companies in energy distribution and energy retail. 

  • The RRO, or regulated rate option, is the default plan available to Albertans who don’t actively choose a retailer. With current prices, we strongly recommend finding a retailer and avoiding this default plan.  

  • We’re able to begin your services as quickly as two business days when you sign up with ATCOenergy! 


Setting up your energy plan & utilities in Alberta

Now, let's get into the nitty-gritty of setting up your energy and utilities in Alberta. Here's a step-by-step guide to help you out: 

Getting started

Before you can choose an energy provider, you'll need to determine what energy you'll need for your home. Will you need just electricity? Or both natural gas and electricity? 

If you happen to have an old bill for your address, you’ll be able to see your site ID for one or both utilities, which you’ll need to sign up. If not, don’t worry! Type in your postal code into the top banner on the UCAHelps website and they’ll tell you who your local energy distributor is. Give your distributor a quick call and ask for your site ID at your new address. 

Research energy providers

Once you know your energy needs and your site ID’s, it's time to start researching providers. There are many different options available, so take the time to compare rates, plans, and customer reviews.  

UCAHelps is a great resource for this, too! The Utilities Consumer Advocate (UCA) acts as a neutral party and advocate for energy consumers. You can compare providers, rates, and find out why so many Albertans choose ATCOenergy as their energy retailer. 

It’s important to look at all charges that appear on your bill. Not just your rates! Check out administration fees, hidden cancellation costs, and any promotions they’re offering. We offer no cancellation fees, zero charges for credit card payments, and often have great promos available for Albertans! 

Choose a provider

After you've done your research, it's time to choose a provider. ATCOenergy operates locally, meaning our advisors are local energy experts who know Alberta. We’re proud of our team of Happiness Advisors, our speedy customer service, low administrative fees, zero credit card fees, and business partnerships that help us stand out in the crowd.  

ATCOenergy customers have so many extra benefits beyond great rates, so be sure to give us a call and consider us as your energy retailer.  

Set up your utilities

Once you've chosen an energy retailer, it's time to set up your electricity and natural gas. You'll need to contact your chosen retailer. 

When you choose ATCOenergy, you’ll be connected to an energy advisor at our Customer Care Happiness Centre right in Calgary. We'll happily set up your electricity and gas all at once!  

Pay your bills

Finally, make sure to pay your energy bills on time each month to avoid any late fees or service interruptions. 


Ready to make a move?

If you're moving to Alberta, it's important to understand the energy landscape and choose a provider that meets your needs.  

Whether you're moving from Ontario, British Columbia, Quebec, or another province, these steps will help you set up a new home with energy and utilities. Good luck, and enjoy your new home in Alberta! And if you're looking for a comprehensive moving to Alberta checklist, make sure to check out our Moving Checklist.