Moving? Take your home energy plan with you

Simple, seamless, stress-free. Moving your home energy plan with us is as easy as flipping a switch.

A family of four all putting moving boxes in a car

Moving within Alberta?
Take us with you.

Moving your ATCOenergy plan is simple. Here’s what you’ll need:  

- Your move out and move in dates
- Your new address and Site ID
- A phone number or email address where we can reach you

That’s it. We’ll take care of the rest. Check out these handy tips for an easy move.

A dog looking up at its owners who are hugging in a living room
A small child helping the mother by carrying a cardboard box

Leaving Alberta? We're sad to see you go.

If you can’t take your ATCOenergy plan with you, give us a call, and we’ll cancel your plan.

We'll make sure you're powered through your final days as an Albertan — and that the cancellation goes smoothly.

Call us at 1-844-687-2826 to let us know you're cancelling your plan. Let us know the last day you need power in your Alberta home.

Call 1-844-687-2826

Coming to Alberta from out of province?
Sign up for ATCOenergy (and avoid the RRO!)

Welcome to sunny Alberta! We're so glad to have you as our new neighbour. Here's what you need to know about setting up a new energy plan in Alberta. Here in Alberta, we have energy retailers, distributors and the RRO.

Fast facts: why avoid the RRO?

Resources for a smooth move.

  • Our friends at Rümi are the best when it comes to preparing your home for a move in or out. They're experts in home services and maintenance, including carpet cleaning, HVAC tune-ups, handyman repairs, home protection plans and more*. Check out the Marvellous Move-In Service Bundle to book all the cleaning services you'll need.
  • Moving homes often means reassessing your insurance needs. Whether you're a homeowner, landlord, or tenant, ensure your new property is covered with Rümi's exclusive insurance program.

*Visit the Rümi website to see if your area is covered.

A couple looking at movers carrying moving boxes in the moving truck

Moving FAQs

Will my ATCOenergy plan move with me?

If you’re moving within Alberta, in most cases your current plan can move with you. Sign into My Account

Will my electricity & gas services be interrupted?

No. Just let us know when you’re leaving your current home and when you expect to move in to your new home, and we’ll take care of the rest.

How much notice should I give before I transfer my energy services to another address?

Let us know as soon as you can, but 5 days is enough time to make sure everything goes smoothly.

I’m moving into a brand new build. Is there anything I need to know about setting up energy services?

Congratulations on your new home! It does take a little longer to set up services at a new location, so please give us at least 5 days to get things ready. Your distributor may also charge a connection fee.

I won’t be moving into my new home immediately after leaving my current home. Can I pause my ATCOenergy plan?

Yes, you can put a hold on your ATCOenergy plan for 90 days between your old address and your new address.

Should I shut off my power when I move out?

Please don’t. Shutting off your power could cause serious damage.  Let us know your moving dates and we’ll connect with your distributor to stop services at your old address.