The power of choice
As Albertans, we believe in the power of choice, and our deregulated electricity market is a perfect example.
In fact, Alberta’s electricity and natural gas markets are the least regulated in the country.
This means that, as consumers, we’re spoiled for choice when it comes to choosing a supplier. This is a good thing if you’re a homeowner in Alberta.
Lots of options, but which is best?
With so many Alberta energy providers on the market, how do you choose the right one?
If you’re just getting started, here are some great online resources to help you navigate our competitive energy marketplace:
- All About the RRO: Breaks down the Regulated Rate Option (RRO) and why it’s not the best choice compared to choosing a provider.
- Why Choose an Energy Retailer?: Outlines the benefits of choosing a retailer for electricity and natural gas versus the RRO.
Considerations when choosing a provider
When it comes to selecting an energy retailer that works for you, there are several factors to take into account. While price is a significant aspect to consider, it's not the only one. Although everyone wants to find the best energy rates in Alberta, choosing the lowest cost per kWh or GJ doesn’t always mean you’ll have the lowest bill. Selecting the cheapest energy provider isn't always the best choice.
To ensure long-term satisfaction, it's vital to choose a supplier that provides competitive rates, a reliable energy supply, customer service you can count on, flexibility to meet your needs and an excellent customer experience.
That’s where we come in…
ATCOenergy is proud to call Alberta home. As Albertans ourselves, we understand the many factors affecting your energy bills. Those cold winters but warm Chinooks, the ever-changing energy landscape, the fluctuating economy.
We’re locals just like you. We’ve listened to what Albertans need from their energy provider and we’re ready to meet you there.
Let’s look at how we’re providing positive energy that’s made for Albertans.
It's important to remember that when it comes to energy rates, the lowest rate per kWh or GJ isn't always the best deal. There are other factors to consider that can affect your overall cost. For example, some retailers may have high admin fees or hidden cancellation fees you may not be aware of. These can add up over time and end up costing you more in the long run.
So, before you decide, take a closer look at each plan's terms and conditions to ensure you're getting the best deal. Ask questions and clarify uncertainties with the retailer to help make an informed decision.
As Albertans, we understand the importance of security and transparency from your energy retailer. With ATCOenergy, that there are no hidden fees or charges. You have the freedom to cancel or change your plan for free at any time for free. Our administration fees are comparable to industry competitors and are consistently reviewed to ensure that our pricing remains competitive and fair.
Flexible payment options
We understand that you don’t want to break the bank just to pay your energy bill. With ATCOenergy’s flexible payment options, you don’t have to. You have options like equalized payments and pre-authorized payments. We will work with you to create a payment plan that suits your budget.
Plus, your online ATCOenergy My Account makes it easy to keep track of your costs and usage in one place and access your account any time.
You can pay your bill:
- via online banking,
- over the phone,
- at the bank,
- by automated bank withdrawal,
- with one-time credit card payments,
- using pre-authorized credit card payments,
- or by sending payment through the mail.
PLUS, there are no extra costs when paying with a credit card. You also have the option to receive bill notifications via email or text message. Say goodbye to surprise bills and hello to peace of mind with ATCOenergy's flexible payment options.
Freedom to change
You deserve to choose an energy plan that fits your lifestyle and the freedom to adjust your plan when things change. That’s why we offer the flexibility to switch between our energy plans at any time without any additional fees or penalties.
Let’s say the energy market changes, and you'd prefer a stable Guaranteed Rate Plan to have more control of your costs. Contact our Customer Care Experts and they’ll walk you through the process and make the switch in under 10 minutes.
Our plan options offer you some of the best energy rates in Alberta, including:
- Guaranteed Rate Plan: This is fixed a plan that won't change for the length of your term, regardless of market fluctuations.
- ATCO Advantage Rate Plan: This plan follows wholesale market prices, with non-built-in markups. This means you pay the same rates that we pay as a retailer, and your costs will vary to reflect any market changes.
All plans are contract-free, so you can pick what suits your lifestyle the best. With ATCOenergy, you have the power to choose and the comfort of knowing you have the best energy plan to keep your TV binge-ready and fridge fresh for those movie marathon nights.
As Albertans ourselves, we want to help make your life a little bit easier. When you need a hand, you shouldn’t have to battle bots and voicemails. Help should be a phone call away and answered by a person who cares. That’s why we have a dedicated team of local Customer Care Experts who are ready to help you choose the right energy plan, answer your questions, make any changes, and ease your concerns.
Whether you give them a call or chat online, our award-winning customer service teams are available to help you with anything from billing to energy-saving tips. Feel confident that you'll always receive the support you need to make the most of your energy plan with ATCOenergy.
Green energy options
Green energy options reduce your carbon footprint and support the growth of renewable energy. By choosing green energy with ATCOenergy, you can enjoy the benefits of clean energy without having to install any equipment or make any major changes to your home. Plus, you can feel good knowing that you're doing your part to support a more sustainable future.
We offer the option to supplement 25% or 100% of your electrical plan from renewable sources for as little as half a cent per kWh. We’re proud to be working with our greater ATCO company and partners to ensure a sustainable future. By choosing green energy, you can make a positive impact on the environment and support the growth of renewable energy in Alberta.
Quick & easy sign up
Ready to make the switch to ATCOenergy? It will take under 10 minutes.
Easily create a custom plan online or over the phone with our Customer Care Experts who will guide you through the process. Provide your account contact details, choose your energy plan, pick your payment preferences, and it’s done! Switching to ATCOenergy is simple and stress-free.
Create whole-home happiness with Rümi
Meet the new member in our family, Rümi. Life is busy and owning a home comes with an endless list of to-dos, but that’s where Rümi comes in. By partnering with local, expert, reliable service partners, Rümi is your trusted go-to for all home maintenance needs. All their service experts are:
- Carefully selected local Alberta businesses
- Fully licensed
- Vetted for safety to ensure the security of you and your home
ATCOenergy customers receive exclusive Rümi offers and deals such as energy bill credits! Rümi takes care of the chores, ATCOenergy brings the rewards.
From heating and cooling, plumbing, electrical, cleaning and repair services, let Rümi make your home the stress-free sanctuary it’s meant to be!
The power of choice & unmatched support
We’re dedicated to providing you with the flexibility to shape your energy journey. From customizable payment options and term lengths to various rate choices, we’re empowering Albertans to find the perfect fit for their energy needs.
And when it comes to support, our local customer care team is always here for you, dedicated to providing a seamless, positive experience every step of the way.