Moving

Moving? Take your home energy plan with you.

Simple, seamless, stress-free. Moving your home energy plan with us is as easy as flipping a switch.

  1. Home Energy

Let us know you’re moving, and we’ll make sure you have a warm welcome on moving day.  

I’m a new customer

Now’s the perfect time to choose ATCOenergy. Pick your plan! Next, select the day you'd like the service to start and it'll be ready at your new home.

Choose an Energy Plan
I’m an ATCOenergy customer

It's easy to move your ATCOenergy plan to a new home. Just log into My Account and fill in the Move Assistance form. We’ll take care of the rest.

Move My Energy Plan

Moving within Alberta?
Take us with you.

Moving your ATCOenergy plan is simple. Here’s what you’ll need:  

- Your move out and move in dates
- Your new address and Site ID
- A phone number or email address where we can reach you    

That’s it. We’ll take care of the rest. Check out these handy tips for an easy move. 

Moving to Alberta
Leaving Alberta? We're sad to see you go.

If you can’t take your ATCOenergy plan with you, give us a call, and we’ll cancel your plan.

-We'll make sure you're powered through your final days as an Albertan — and that the cancellation goes smoothly. Call us at 1-844-687-2826 to let us know you're cancelling your plan. Let us know the last day you need power in your Alberta home. 

Call 1-844-687-2826

Coming to Alberta from out of province? Sign up for ATCOenergy (and avoid the RRO!) 

Welcome to sunny Alberta! We're so glad to have you as our new neighbour. Here's what you need to know about setting up a new energy plan in Alberta.

Here in Alberta, we have energy retailers, distributors and the RRO.

  • Energy Retailers

    A retailer (like ATCOenergy) is the energy company you will work with to choose your plan, pay your bill and more. Feel free to compare your options and make an informed decision. ATCOenergy offers the best customer service, simple billing and great rates.

    As your retailer, we'll help you choose an energy plan that fits your life and home. When you get your bill, it will come from us. The bill will reflect your energy consumption, distribution and transmission fees and taxes, and an admin fee.

  • Distributors

    Distributors transport and deliver electricity and natural gas from their source (power plant, gas pipeline) to your neighbourhood. You don't control which energy distributor works in your neighbourhood.

  • RRO

    The RRO (Regulated Rate Option) is the default rate you pay if you don't choose an energy retailer. If you've recently arrived in Alberta and started paying the RRO — you're probably not getting the best deal and service available. 

Fast Facts: Why avoid the RRO?

  • no-plan

  • No plan


    The RRO charges you a rate that changes each month, often spiking. 

  • hard-to-budget

  • Difficult to budget


    Your rate will fluctuate as energy prices rise and fall. 

Resources for a smooth move

  • Our friends at Rümi are the best when it comes to preparing your home for a move in or out. They're experts in home services and maintenance, including carpet cleaning, HVAC tune-ups, handyman repairs, home protection plans and more*. Check out the Marvellous Move-In Service Bundle to book all the cleaning services you'll need. 
  • Moving homes often means reassessing your insurance needs. Whether you're a homeowner, landlord, or tenant, ensure your new property is covered with Rümi's exclusive insurance program.
Move to Alberta

Moving FAQs