You have the power to choose a better option
Alberta’s energy rates are on the rise, so why continue paying more when costs can be manageable? And when you’re on the government default Regulated Rate Option (RRO), you’re paying a set monthly rate, missing out on the flexibility and rate perks of a retail plan.
Not to mention if you’re using both electricity and natural gas, you're also getting separate bills for each fuel, and who has time for that?
Switch to a more flexible plan today by choosing your own online, or connect with one of our Alberta-based advisors to discuss options for your home!
Understand the Alberta RRO Cap Deferral
The Government of Alberta has announced a temporary electricity price cap for Albertans still on the RRO, AKA the Regulated Rate Option. RRO customers won’t be charged more than 13.5¢/kW in January, February and March 2023.
While creating a cap to help stabilize bills throughout the winter months, this will not remove the costs like a rebate would. That’s why ATCOenergy continues to strongly recommend getting off the RRO if you can and choose a guaranteed rate to avoid unnecessary energy costs.
Featured Energy Plans
Mixed Rate Bundle
Term Length: 3 year
Electricity
Guaranteed Rate: $0.1269/kWh
+ $8.99 per month
Natural Gas Guaranteed Rate Bundle
Term Length: 3 year
Electricity
Guaranteed Rate: $0.1269/kWh
+ $8.99 per month
Just One
Term Length: 3 year
Electricity
Guaranteed Rate: $0.1269/kWh
+ $8.99 per month
Looking for a different plan?
Sign up in just 10 minutes
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1. Choose your plan
Choose a guaranteed or wholesale market rate for 1, 2, 3, or 5 years. Our term rates are our guarantee to you. You’re free to switch or change most plans at any time. -
2. Sign Up
Signing up is easy. All you need is your home's address or Site ID (found on your current energy bill). Sign up online or by calling our contact customer care centre. -
3. No Interruptions
When you switch to ATCOenergy, your energy doesn't get interrupted. Even when you move, we can move with you. -
4. Relax
Using My Account, you can check your energy usage, pay bills online and connect with our energy advisors any time.
Can You Find the RRO?
We asked regular Albertans if they were paying high Regulated Rate Option prices for their energy. Most of them didn’t know, and it wasn’t easy to find out.
About the RRO
The Regulated Rate Option, or RRO, offers Albertans a default option for energy that is set each month. But the RRO is often less than ideal. Switching to a retail plan can give you perks, flexibility and more control over your energy plan.
Alberta Natural Gas Rates and Prices
Many homes and businesses in Alberta depend on natural gas for heating, hot water, cooking and so on. But do you know how rates are determined or the difference between a competitive retailer and the regulated rate option?
Choosing an Energy Retailer
Get to know your options and the costs that go into delivering safe energy into your home. A deregulated electricity and natural gas market means you have the freedom to choose a plan that adapts to you, your home and the life you live. Switching is easy.
Alberta's Electricity Regulated Rate Option (RRO)
You may be wondering, “What’s the RRO?” or “Why should I care?”
Those are both great questions, and they’re important.
Find out what the RRO is all about, and how Albertans have the freedom to switch their energy provider.
RRO FAQs
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Why say no to the RRO?
RRO stands for “Regulated Rate Option,” and it’s the default option for residential and commercial users who use energy in Alberta. The RRO rate is determined (that’s where the ‘regulated’ part comes in) by the Alberta Utilities Commission (AUC).
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How do I know if I’m on the RRO?
You’re likely on the RRO if you haven’t entered into an agreement with an energy retailer, like ATCOenergy. The easiest way to find out is to look at your energy bill. If you see the word ‘regulated’ or ‘RRO’ on your statement, or if your bill comes from a company with ‘regulated services’ in their name, then you know you’re still on the default plan.
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Why is the RRO less than ideal?
Since it’s a default option, it gives you less control over your plan. The RRO doesn’t come with the perks, flexibility or rate choices of a retail plan.
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What are my options and how do I find out more?
As Albertans, you have choices — plenty of them! If you choose ATCOenergy as your retailer, you’ll have the option to choose guaranteed or wholesale rates, giving you more control over energy choices and stabilize your monthly billing!
Have questions? Our friendly advisors are available to chat!
Our local advisors are available to chat 5 days a week from 8:00 am to 8:00 pm and Saturdays from 8:00 am to 4:30 pm or visit the Energy FAQs for answers to commonly asked questions.