Retail Energy

Deferral Repayment Plan

As COVID-19 restrictions ease and Albertans begin to move forward, rebuild and reconnect, we’re all looking ahead to the future.

June 18 is the last day of the temporary 90-day Utility Deferral Program. Like all aspects of our lives during this time, emerging from the deferral period will be gradual. If you deferred payments between March 18 and June 18, 2020, you’ll have a full year to repay your deferred amounts.

At the end of the deferral period, your energy statements will continue as usual, including any previously unpaid balances (Balance Forward). On your first statement, you’ll see a credit for the deferred amount (Deferred Balance). That amount will then be divided into 12 equal payments (Deferral Repayment Amount) which will be added to your monthly statements over the next year.

Here's an energy bill sample of how the deferred balance will look.

Your important questions, answered